Frequently Asked Questions

We know you might have a few questions before you shop with us. That is totally normal. Here are the answers to the things we get asked the most. If you do not see what you are looking for, just email us at [email protected]. We are happy to help.

How long does shipping take?

We process orders within 1 to 2 business days. After that, standard shipping usually takes between 5 and 10 business days depending on your location. We will send you a confirmation email as soon as your package leaves our facility.

Can I track my order?

Yes. Once your order ships, we email you a tracking number. You can use that number on our website or the carrier’s site to see where your package is. If you have trouble finding your tracking info, check your spam folder or reach out to us.

What is your return policy?

We want you to feel good about your purchase. If something is not right, you can return unused items within 30 days of delivery. Just email us at [email protected] with your order number. We will walk you through the next steps. Please note that return shipping costs are the responsibility of the buyer unless the item arrived damaged or faulty.

How do I get a refund?

Once we receive your returned item and check that it is in good condition, we start the refund process. The money goes back to your original payment method within 5 to 7 business days. You will get an email when the refund is complete.

What payment methods do you accept?

We accept major credit and debit cards like Visa, Mastercard, and American Express. We also take PayPal for your convenience. All payments are processed securely through trusted gateways. We never see or store your full card details.

How do I know if the product quality is good?

We personally pick every item we list. Before anything goes live, we check the materials, stitching, and general feel. We want you to get something that lasts. If you ever feel the quality does not match what you expected, contact us. We will make it right.

Is my personal information safe?

Your privacy matters to us. We only collect the information needed to process your order and keep you updated. We do not sell your data to third parties. Our systems follow GDPR and CCPA guidelines to keep your details secure. You can request to see or delete your personal data at any time by emailing us.

Can I change or cancel my order?

If you need to make a change, let us know quickly. We can update or cancel your order as long as it has not been shipped yet. Once it is on the way, you can still return it using our standard return process.

Still have questions? We are here for you. Email us at [email protected] and we will get back to you within 24 hours on business days.